Non Clinical Integrated Crisis Model

Tees, Esk and Wear Valleys NHS Foundation Trust is inviting bids from organisations to deliver a non-clinical crisis support service for adults aged 18 and over across Teesside. The contract has an estimated value of £1,250,000 excluding VAT and will provide practical and emotional support to people experiencing a crisis who may not require clinical intervention.

The service will work collaboratively with existing crisis and intensive home treatment teams, helping people access appropriate support while contributing to alternatives to traditional crisis services.

Service Requirements

The provider must deliver a flexible and responsive non-clinical support service for adults experiencing a crisis across Redcar and Cleveland, Middlesbrough, Stockton and Hartlepool. The service requirements include:

• Practical and Emotional Support: Supporting people who identify as being in crisis but may not require clinical intervention.
• Referral Management: Accepting referrals from urgent care services and working with existing crisis and intensive home treatment teams.
• Risk Management: Ensuring risks are managed appropriately and immediate clinical needs are addressed.
• Accessible Support: Engaging people who traditionally experience difficulties accessing or engaging with services, including older adults.
• Partnership Working: Collaborating with existing mental health crisis services to provide flexible, responsive support that reflects local community needs.

The service is intended to improve access to support and promote alternatives to clinical crisis interventions where appropriate.

Contract Information

• Buyer: Tees, Esk and Wear Valleys NHS Foundation Trust
• Enquiry Deadline: 10 November 2026, 5:00pm
• Tender Submission Deadline: 17 November 2026, 12:00pm
• Contract Value: £1,250,000 excluding VAT (£1,250,000 including VAT, as stated in the notice)
• Delivery Length: Three-year initial term from 1 April 2027 to 31 March 2030, with options for two further 12-month extensions, potentially extending to 31 March 2032
• Tender Reference: C472898
• Tender Link: TEWV Procurement Portal – Atamis
• Award Method: Open procedure
• Evaluation Criteria:
  • Improving Access, Reducing Health Inequalities and Facilitating Choice – 30%
  • Value – Price Matrix – 30%
  • Quality and Innovation – 20%
  • Integration, Collaboration and Service Sustainability – 10%
  • Social Value – 10%
• Award Decision Date: 15 December 2026

Supplier Requirements

The opportunity is suitable for small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs).

Providers should demonstrate their ability to deliver non-clinical crisis support, engage people who may struggle to access traditional services and work collaboratively with NHS crisis and intensive home treatment teams. The service must support appropriate risk management and ensure immediate clinical needs are addressed.

Tenders must be submitted electronically through the Trust’s procurement portal. Suppliers may need to register to access the tender documents, which are available through the My Proposals and Quotes section of the portal. Submissions must be in English.

Commercial Relevance

This opportunity is relevant to mental health support organisations, community-based service providers and VCSEs with experience supporting adults experiencing emotional distress or crisis. Organisations able to provide practical and emotional support while collaborating effectively with NHS services may wish to consider bidding for this contract across Teesside.

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