Information, Advice & Guidance for RBWM

The Royal Borough of Windsor and Maidenhead is seeking a provider to deliver an accessible, resident-focused Information, Advice and Guidance (IAG) service across Windsor, Maidenhead and Ascot. The contract has an estimated value of £124,000 excluding VAT, supporting residents through face-to-face sessions, telephone support, digital access and community outreach.

The service will aim to resolve issues promptly, prevent crises and achieve positive outcomes for borough residents through accessible, multi-channel support.

Service Requirements

The contract covers a single Information, Advice and Guidance service, including:

• Face-to-Face Support: Accessible sessions to help residents address their information, advice and guidance needs.
• Telephone Support: Support for residents seeking advice and assistance remotely.
• Digital Access: Online access to information, advice and guidance.
• Community Outreach: Engagement to help residents access appropriate support across Windsor, Maidenhead and Ascot.

The provider must deliver services in line with the Council’s specified service volumes, performance standards and requirements.

Contract Information

• Buyer: Royal Borough of Windsor and Maidenhead
• Enquiry Deadline: 10 November 2026, 1:00pm
• Tender Submission Deadline: 19 November 2026, 1:00pm
• Contract Value: £124,000 excluding VAT (£148,000 including VAT)
• Delivery Length: One-year initial contract from 1 April 2027 to 31 March 2028, with two optional one-year extensions, potentially running until 31 March 2030
• Tender Reference: Not disclosed
• Tender Link: RBWM eTendering Portal – BravoSolution
• Award Method: Open procedure
• Evaluation Criteria: Technical quality – 100%
• Award Decision Date: 16 December 2026

Supplier Requirements

The opportunity is suitable for small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs).

Providers must demonstrate the ability to deliver accessible, resident-focused information, advice and guidance through multiple channels, including face-to-face sessions, telephone support, digital access and community outreach. Services must meet the Council’s defined volume and performance requirements, supporting timely issue resolution, crisis prevention and positive resident outcomes.

Tenders must be submitted electronically through the RBWM eTendering Portal, with English accepted as the submission language.

Commercial Relevance

This opportunity is relevant to advice organisations, community support providers and voluntary sector organisations with experience delivering accessible information, advice and guidance services. Providers able to combine digital and in-person support with effective community outreach may wish to consider this contract across Windsor, Maidenhead and Ascot.

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