Wales Hate Support Centre

The Welsh Government is seeking a provider to deliver the Wales Hate Support Centre, a service offering free and accessible support and advocacy to victims of hate crime across Wales. The contract will replace the existing service from 1 April 2027 and will also include training and engagement activities to raise awareness of hate crime and support prevention. The estimated total contract value is £3.66 million excluding VAT, including the potential extension.

Service Requirements

The successful provider will be responsible for delivering a Wales-wide hate crime support and advocacy service, ensuring victims can access appropriate support. The service will also deliver training and engagement activities focused on increasing awareness of hate crime and preventing incidents.

The contract will support the Welsh Government’s commitment to improving hate crime reporting and victim support. Delivery will take place during a period of legislative change, including the introduction of the Crime and Policing Act 2026, which is expected to strengthen and expand hate crime protections.

The contract is open to organisations with the relevant expertise and capacity, including small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs).

Contract Information

• Buyer: Llywodraeth Cymru / Welsh Government
• Enquiry Deadline: 16 November 2026, 2:00pm
• Tender Submission Deadline: 23 November 2026, 2:00pm
• Contract Value: £3,660,000 excluding VAT (£4,392,000 including VAT)
• Initial Contract Period: 1 April 2027 to 31 March 2031
• Extension: Possible four-year extension to 31 March 2035, subject to performance, funding, continued need and the required approvals
• Budget: £1.66 million–£1.83 million excluding VAT for the initial four-year period, with a further £1.66 million–£1.83 million excluding VAT available if the extension is exercised
• Tender Reference: C107/2026/2027
• E-Tender References: project_64483 and itt_127901
• Tender Link: eTenderWales BravoSolution portal
• Procedure: Open procedure
• Award Criteria: Quality – 80%; Price – 20%. The technical evaluation includes questions on expertise in responding to hate crime in Wales and service delivery methodology. The lowest-priced compliant commercial response scores full marks.
• Estimated Award Decision Date: 11 January 2027
• Submission Languages: Welsh or English

Bidders must register or access their organisation’s existing account on the BravoSolution portal, express an interest in the invitation to tender and review the full tender documentation. Tender questions must be submitted through the portal’s Messages area.

Supplier Requirements

The opportunity requires relevant expertise and the technical and organisational capacity to deliver hate crime support and advocacy across Wales, alongside training and engagement activities. The notice directs bidders to the tender documentation for the detailed legal, financial and technical participation requirements.

Interested suppliers should review the full invitation to tender, including the qualification and technical envelopes and supporting attachments, before submitting their bids.

Commercial Relevance

This opportunity may suit specialist victim-support organisations, experienced hate crime service providers and eligible VCSEs or SMEs with the expertise to deliver accessible support, advocacy, training and prevention activities across Wales. Providers should review the full tender documents to confirm their eligibility and understand the detailed service and evaluation requirements.

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