Disabled and vulnerable households urged to check Priority Services Register during hosepipe bans

As hosepipe bans continue to be introduced across parts of England, healthcare professionals, carers and families are being encouraged to ensure that vulnerable people are aware they may be eligible for an exemption.

Many people assume that hosepipe restrictions apply equally to everyone. However, several water companies allow exemptions for customers who have a disability, mobility difficulties or certain medical needs, provided they are registered on their Priority Services Register (PSR).

The Priority Services Register is a free service offered by water companies to provide additional support to customers who may need extra assistance. While it is commonly associated with priority help during water supply interruptions or emergencies, it can also enable eligible customers to continue using a hosepipe during temporary water restrictions where an exemption applies.

Eligibility criteria vary between water companies, but exemptions may be available to people with disabilities, mobility impairments or other conditions that make carrying or lifting watering cans difficult or unsafe. Customers are encouraged to contact their own water supplier to confirm whether they qualify and whether they need to register before using an exemption.

With hosepipe bans now affecting millions of households across England, organisations supporting older people, disabled people and unpaid carers are being encouraged to raise awareness of the scheme.

For many people living with reduced mobility or balance problems, repeatedly carrying heavy watering cans may simply not be practical and, in some cases, could increase the risk of falls and injury. Registering with the Priority Services Register can therefore provide reassurance that appropriate support is available when needed.

Healthcare professionals, care providers and voluntary organisations are also reminding families that the Priority Services Register offers wider benefits beyond hosepipe ban exemptions, including additional assistance during planned or unexpected water supply interruptions.

Anyone who believes they or a family member may be eligible should contact their water supplier directly to find out whether they qualify and how to register.

As always, customers should continue to follow the specific guidance issued by their own water company, as exemption criteria and restrictions can differ between regions.

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