HCC – 10/26 – Provision of Domestic Abuse Support within Safe Accommodation

Hertfordshire County Council is seeking a provider to deliver county-wide domestic abuse support for survivors living in safe accommodation, with an estimated contract value of £10,500,000 excluding VAT.

The service will provide safe, trauma-informed support for adults, children, families and pets fleeing domestic abuse. It aims to help survivors improve their safety, recover from abuse and move towards stable housing, in line with the statutory duties set out in the Domestic Abuse Act 2021.

Service Requirements

The contract covers domestic abuse support within safe accommodation across Hertfordshire. The service is intended to provide wraparound support that responds to the needs of survivors and their families.

Key requirements include:

• Providing trauma-informed support for adults and children affected by domestic abuse.
• Supporting families and pets fleeing domestic abuse into safe accommodation.
• Helping survivors achieve safety, recovery and a move towards stable housing.
• Delivering services in line with the Domestic Abuse Act 2021 and the Council’s service specification.
• Meeting the requirements set out in the Instructions to Tenderers and Schedule 1 of the Contract Document.

The procurement documents also include TUPE Employee Liability Information. Tenderers accessing this information must maintain confidentiality, protect personal data and comply with the Council’s stated handling and storage requirements.

Contract Information

• Buyer: Hertfordshire County Council
• Enquiry Deadline: 6 November 2026, 12:00pm
• Tender Submission Deadline: 20 November 2026, 12:00pm
• Contract Value: £10,500,000 excluding VAT (£12,600,000 including VAT)
• Delivery Length: Three-year initial term, with options to extend by a further one year plus one year, giving a maximum duration of five years
• Contract Start: 1 July 2027
• Contract End: 30 June 2030, with possible extensions to 30 June 2032
• Tender Reference: HCC2618071
• Procurement Title: HCC – 10/26 – Provision of Domestic Abuse Support within Safe Accommodation
• Contract Location: Hertfordshire
• Procedure: Open procedure
• Tender Link: Supply Hertfordshire – Procurement Portal
• Submission Method: Electronic
• Submission Language: English
• Estimated Award Decision Date: 20 January 2027
• Payment Terms: Normally within 30 days of receipt of a correct invoice

The Council reserves the right to discontinue the procurement or award only part of the opportunity. Contract requirements will also be subject to available financial resources, supplier performance and changing demands.

Supplier Requirements

This is an open procurement process. Interested organisations must express an interest and opt in through the Supply Hertfordshire e-tendering portal to access the full procurement documents.

Tenderers must complete and submit their bids electronically by the stated deadline. Submissions must be made in English, and suppliers are advised to upload documents in PDF format where possible, using concise file names.

The contract will be executed as a deed. Tenderers should consider obtaining independent legal advice on the implications before submitting a bid, where appropriate.

The Council has also highlighted the potential impact of local government reorganisation in Hertfordshire. If the reforms proceed, the contract may transfer to a successor authority or require changes to its scope or delivery arrangements.

Evaluation Criteria

Quality – 100%

The notice states that the full award criteria are provided in Section 4, Table A of the Instructions to Tenderers document. The detailed quality assessment requirements are not included in the supplied notice and should be checked in the procurement documents.

Commercial Relevance

This opportunity may be relevant to organisations specialising in domestic abuse services, refuge and safe accommodation support, trauma-informed care, family support and survivor recovery services. Providers should review the full specification, tender requirements and TUPE documentation before deciding whether to bid.

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