Ashley Surgery Retains Outstanding Rating for Patient Care and Leadership

Ashley Surgery in Staffordshire has retained its overall outstanding rating following a September inspection by the Care Quality Commission (CQC).

The GP practice, based in Ashley, provides services to more than 5,000 people in the local area. The inspection formed part of CQC’s ongoing monitoring of healthcare services.

The practice was rated outstanding for caring and leadership, while safety, responsiveness and effectiveness were rated as good.

CQC found that staff treated patients with kindness and compassion, while protecting their privacy and dignity. Patients reported feeling listened to and said they did not feel rushed during appointments. Satisfaction survey results were also well above the national average.

Inspectors highlighted the practice’s flexible approach to appointments, with patients able to book same-day and advance appointments, including evening and Saturday slots. Patients also found it easier to get through by telephone than people using GP practices nationally.

The practice was recognised for adapting registration and appointment arrangements to improve access for neurodivergent people and Travellers, helping address barriers to receiving necessary care.

Andy Brand, CQC deputy director of primary care and community services in the Midlands, said the practice placed patients at the centre of its work. He also highlighted its clear leadership vision and understanding of local pressures, including an increase in registrations linked to housing developments in the area.

Inspectors found that staff helped patients manage long-term health risks. People at risk of developing type 2 diabetes were referred to a structured prevention programme covering diet, exercise and weight loss.

The practice also promoted wider health and wellbeing initiatives by directing patients towards smoking cessation services, weight management programmes and local walking groups.

CQC reported that staff described an open and supportive workplace where they felt confident raising concerns, knowing leaders would listen and take action.

The findings confirm Ashley Surgery’s overall outstanding rating, with the regulator highlighting its patient-centred approach, accessible services and focus on prevention.

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