Early Help for Adults Navigator Service Redesign

Manchester City Council is seeking a provider to deliver a city-wide Early Help for Adults Navigator Service for adults experiencing multiple disadvantage, with an estimated contract value of £5,152,854 excluding VAT.

The service aims to improve outcomes through early intervention, prevention and personalised support, helping people address challenges before they escalate into crisis while promoting independence, resilience and long-term wellbeing.

Service Requirements

The appointed provider will deliver a city-wide navigation service supporting adults experiencing multiple disadvantage.

The service will focus on:

• Early intervention and prevention: Helping adults address challenges before they escalate into crisis.
• Personalised support: Promoting independence, resilience and long-term wellbeing.
• Partnership working: Supporting wider public service systems through collaborative working.
• System improvement: Identifying and reporting barriers experienced by clients so that key decision-makers can address them.

Individual, service and system outcomes are detailed in the Outcome Framework in Section 5.1 of Appendix B – Specification.

Contract Information

• Buyer: Manchester City Council
• Deadline: 23 November 2026, 11:00am
• Contract Value: £5,152,854 excluding VAT (£6,183,425 including VAT)
• Delivery Length: Four years, from 1 July 2027 to 1 July 2031, with an option to extend for a further two years, until 30 June 2033
• Tender Reference: P-1554
• Tender Link: The Chest – Tender Notice
• Enquiry Deadline: 11 November 2026, 11:00am
• Award Decision Date: 8 February 2027
• Award Method: Open procedure

Supplier Requirements

The opportunity is suitable for small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs).

Suppliers must review the tender documentation for the legal, financial and technical conditions of participation. The detailed service specifications and procurement-specific questionnaire are available through The Chest, Manchester City Council’s electronic tendering portal.

Applicants must register on The Chest to access the documentation and submit their completed tender documents electronically through the portal by the stated deadline. Clarification queries must also be submitted through The Chest within the specified timeframe.

Evaluation Criteria

Manchester City Council will assess tenders using the following published weightings:

• Quality: 50%
• Price: 20%
• Social Value: 20%
• Environmental: 10%

The evaluation will consider these criteria to determine the successful tender.

This opportunity may be relevant to organisations specialising in adult support, early intervention and services for people experiencing multiple disadvantage. The four-year initial contract, with a possible two-year extension, offers providers an opportunity to contribute to improved outcomes across Manchester through personalised support and partnership working.

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If you want to advertise your opportunity, please contact Jamie Peacock, Tender Specialist at advertising@dailyround.news