The Provision of a Hate Crime, Antisocial Behaviour and Mediation Service

The Police, Fire & Crime Commissioner for Staffordshire has launched a procurement for the provision of a Hate Crime Service and an Anti-Social Behaviour and Mediation Service across Staffordshire and Stoke-on-Trent.

The contract has been divided into two lots and seeks providers capable of delivering independent, specialist support for victims of hate crime and anti-social behaviour, including incidents involving digital and cyber abuse. The Commissioner states that both services will be confidential, victim-focused and tailored to individual needs, helping victims recover from the impact of crime, improve feelings of safety, and support independent living. Services must be delivered without discrimination and be available regardless of residence status, citizenship or nationality, with regular service reviews forming part of the delivery model.

Service Lots

Lot 1 – Hate Crime (Lot A)

Estimated value: £739,916 excluding VAT

The successful provider will deliver an independent Hate Crime Service across Staffordshire and Stoke-on-Trent, providing specialist interventions designed to support victims in coping with and recovering from the impact of hate crime.

Lot 2 – Anti-Social Behaviour and Mediation (Lot B)

Estimated value: £865,220 excluding VAT

This lot covers the delivery of an Anti-Social Behaviour and Mediation Service providing specialist interventions for victims of anti-social behaviour, including digital and cyber-related incidents, with support tailored to individual circumstances.

Contract Information

Buyer – Police, Fire & Crime Commissioner for Staffordshire

Deadline – 3 September 2026 – 12:28pm

Contract Value – Estimated total value: £1,605,136 excluding VAT

Delivery Length – 1 April 2027 to 31 March 2029, with the option to extend by two periods of 12 months to 31 March 2031.

Tender Link – https://portal.proquro.co.uk/Suppliers/Tenders/Details?id=1083

Evaluation Criteria

Both lots will be assessed using the same evaluation methodology.

Stage One will assess written submissions using a Price per Quality Point (PQP) approach across twelve weighted quality questions covering:

• Vision
• Service Delivery Model
• Workforce
• Equality and Diversity
• Victim Support
• Safeguarding Children and Adults
• Service Engagement and Accessibility
• Performance Management
• Governance and Contract Management
• Social Value
• Mobilisation
• Stakeholder and Partner Working

The written submission accounts for 85% of the overall score.

The three highest-scoring suppliers for each lot will progress to Stage Two, where presentations responding to three scenario-based questions will contribute the remaining 15% of the final score.

Procurement Process

The procurement is being undertaken using a Competitive Flexible Procedure under the Light Touch Regime.

The estimated contract award date is 14 December 2026.

The opportunity is suitable for:

• Small and Medium-sized Enterprises (SMEs)
• Voluntary, Community and Social Enterprises (VCSEs)

The Commissioner is seeking providers capable of delivering specialist, independent victim support services that place recovery, accessibility and partnership working at the centre of service delivery across Staffordshire and Stoke-on-Trent.

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