Street Outreach Response Team Service for Rough Sleepers in the London Borough of Hackney

The London Borough of Hackney is seeking a provider to deliver a Street Outreach Response Team (SORT) service for people sleeping rough across the borough, with an estimated contract value of £1.8 million excluding VAT.

The service will respond to instances of rough sleeping in Hackney, with a focus on helping individuals move rapidly from the streets into accommodation and preventing people who are new to rough sleeping from becoming entrenched.

The Council’s approach is that people who are new to the streets should be supported into accommodation before spending a second night sleeping rough.

For individuals experiencing more entrenched rough sleeping, the service will be expected to provide holistic and personalised support aimed at addressing patterns of behaviour and helping people make a sustainable move away from the streets.

Key Service Requirements

The Street Outreach Response Team will focus on responding to rough sleeping and supporting individuals towards appropriate accommodation.

The service approach will include:

• Rapidly supporting people away from rough sleeping and into accommodation
• Early intervention for people who are new to the streets
• Personalised support for people experiencing entrenched rough sleeping
• Building individual relationships and developing trust
• Coordinating services around the needs of rough sleepers
• Delivering targeted interventions
• Supporting individuals into accommodation
• Helping prevent people from returning to rough sleeping

The opportunity is identified as particularly suitable for small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs).

Contract Information

Buyer: London Borough of Hackney

Deadline: 23 September 2026 at 12:00

Enquiry Deadline: 11 September 2026 at 12:00

Contract Value: £1,800,000 excluding VAT (£2,160,000 including VAT)

Delivery Length: 1 January 2027 to 31 December 2029 – 3 years

Contract Location: Hackney and Newham

Main Procurement Category: Services

CPV Classification: 85000000 – Health and social work services

Tender Link: Click here

Electronic submissions are permitted through the London Tenders Portal, with tenders required to be submitted in English.

Evaluation Criteria

Tenders will be evaluated using the following weighting:

• Quality – 60%
• Price – 40%

The estimated award decision date is 10 November 2026.

The contract represents a significant commissioning opportunity for organisations experienced in homelessness, street outreach and related health and social support services. The service will play a role in Hackney’s response to rough sleeping, combining rapid intervention with longer-term personalised support for individuals who have become entrenched on the streets.

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