Smart Support – Technology Enabled Care

Cheshire West and Chester Council is seeking a provider to deliver its All Age Smart Support Service, previously known as Technology Enabled Care (TEC), for children, young people, adults and carers across Cheshire West and Chester.

The service will use digital solutions to support improved quality of life, wellbeing and safety while helping to reduce social isolation. The contract is expected to run for five years from April 2027, with an option to extend for a further two years.

The appointed provider will be required to deliver the complete Smart Support Service on behalf of the Council, covering the assessment of individual outcomes through to the provision, monitoring and ongoing management of suitable technology.

Service Requirements

The provider will be responsible for delivering an end-to-end service that includes:

• Assessing identified outcomes and determining suitable technology
• Installation of technology
• Maintenance and repair
• Removal and recycling of technology
• Monitoring services
• Delivery of the Carers Card
• Mobile Response services

The Smart Support Service will operate as a flexible, outcomes and needs-led model. Rather than prescribing technology from a fixed product list, the service will identify individual needs that can be supported using appropriate, up-to-date and innovative solutions.

The contract will be demand-led, meaning the Council retains the ability to increase or decrease volumes and vary the products called off during the contract period.

The product range is also expected to evolve as new technology becomes available and the needs of service users change.

Contract Information

Buyer: Cheshire West and Chester Council

Deadline: 25 September 2026, 10:00am

Contract Value: £6,770,400 including VAT

Delivery Length: 1 April 2027 to 31 March 2032, with an option to extend for a further two years to 31 March 2034

Tender Link: Click here

The estimated award decision date is 1 December 2026.

Tenders can be submitted electronically through The Chest and submissions must be made in English.

The opportunity has been identified as particularly suitable for small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs).

Evaluation Criteria

The Council has identified Price, Quality and Social Value as award criteria.

Detailed weightings: Not disclosed.

Further information on the evaluation process is available within the tender documentation.

Contract Risks and Flexibility

The Council has identified several factors that could affect contract performance, including:

• Potential increases in the number of service users
• Changing service user needs due to demographic or health-related factors
• Changes in available technology, including discontinued products and the introduction of new solutions
• Changes arising from social care reform

The demand-based nature of the contract also gives the Council the right to vary service volumes and products during the contract period.

Procurement Information

The contract is being procured through an open procedure under the light touch regime and is subject to the Government Procurement Agreement (GPA).

Legal, financial and technical participation requirements are detailed within the Invitation to Tender.

The Council has also confirmed that suppliers can sign up to an early payment PSP scheme, with further details provided in the tender pack.

The opportunity represents a significant long-term technology-enabled care contract, with the selected provider responsible for delivering a complete Smart Support Service designed to respond flexibly to changing individual needs and developments in assistive technology.

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If you want to advertise your opportunity, please contact Jamie Peacock, Tender Specialist at advertising@dailyround.news