Provision of an Older Persons Housing Related Support Service

Bridgend County Borough Council is seeking a provider to deliver an Older Person’s housing-related support service for vulnerable older people across the county borough.

The contract will bring together three elements of support within one seamless service: Older Person’s Floating Support in the community, Hospital Discharge Support and support within Extra Care schemes.

The service will primarily support people aged 55 and over, although the successful provider will be expected to remain flexible in accepting referrals for people aged 50 and over where demand arises and capacity allows.

Housing-related support will focus on helping people maintain their independence, sustain their tenancy or home and reduce the likelihood of requiring more intensive support at a later stage. Delivery will include support within the community, the county borough’s sheltered accommodation and its three Extra Care schemes.

Support will be solution-focused, helping individuals resolve housing-related issues, prevent crises and settle or remain within their communities.

The Council is also seeking innovative approaches to meeting increasing demand for older people’s support services.

The service will contribute to the Housing Support Grant vision of preventing homelessness and enabling people to have safe homes where they can live independently. It will also support the Council’s responsibilities under the Housing (Wales) Act 2014, Social Services and Well-being (Wales) Act 2014 and Well-being of Future Generations (Wales) Act 2015.

Service Delivery

The contract encompasses three areas of service delivery:

• Older Person’s Floating Support in the community
• Hospital Discharge Support
• Support to Extra Care Schemes

The Council has set a financial envelope of £500,000 per annum for the contract.

The opportunity is identified as particularly suitable for small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs).

Contract Information

Buyer: Bridgend County Borough Council

Deadline: 18 September 2026, 12:00pm

Contract Value: £2,500,000 excluding VAT / £3,000,000 including VAT

Delivery Length: 1 January 2027 to 31 December 2029, with the option to extend for up to a further 24 months to 31 December 2031

Tender Link: https://etenderwales.ukp.app.jaggaer.com/web/login.shtml

The contract extension is subject to funding and approval by both parties.

The deadline for supplier enquiries is 11 September 2026 at 5:00pm, with the award decision estimated for 19 October 2026.

Tender documents are available through the eTenderWales portal under reference itt_126661 – The Provision of an Older Persons Housing Support Service. Suppliers must register with eTenderWales to access the complete tender pack and submit their bids.

Evaluation Criteria

The procurement will be evaluated on:

• Quality – 80%
• Commercial – 20%

The quality assessment is further divided between Method Statement Questions, worth 500 points, and an Interview, worth 300 points.

The commercial assessment is worth 200 points.

The procurement is being conducted through an open procedure under the light touch regime.

The opportunity provides a significant commissioning route for organisations experienced in delivering housing-related support to older and vulnerable adults, combining community-based floating support, hospital discharge assistance and Extra Care support within a single service.

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