Patient Welfare and Signposting Support Service

Cambridge University Hospitals NHS Foundation Trust (CUHFT) is seeking a provider to deliver a comprehensive Patient Welfare and Signposting Support Service for major trauma and critically ill patients, including both children and adults.

As a designated Major Trauma Centre within a large regional trauma network, CUHFT cares for more than 2,000 major trauma patients each year. Many patients face complex challenges alongside their clinical needs, including psychological, social, financial and legal difficulties that fall outside routine NHS services.

The contract aims to provide integrated, non-clinical welfare support, helping patients access appropriate advice, information and wider support.

Service Requirements

The service will provide non-clinical welfare support to major trauma and critically ill patients, including children and adults.

The notice identifies the need to address challenges relating to:

• Psychological wellbeing and support.
• Social welfare needs.
• Financial difficulties.
• Legal issues and access to relevant support.

The service is intended to complement routine NHS clinical provision by helping patients navigate wider welfare needs.

Further details of the service specification and delivery requirements are available in the procurement documents.

Contract Information

• Buyer: Cambridge University Hospitals NHS Foundation Trust
• Contracting authority: Cambridge University Hospitals NHS Foundation Trust (CUHFT)
• Procurement support: East of England NHS Collaborative Procurement Hub
• Estimated contract value: £0 disclosed in the notice
• Initial contract period: 2 years
• Contract start date: 1 April 2027
• Initial end date: 31 March 2029
• Extension options: Up to 3 additional years, at the authority’s discretion
• Maximum contract duration: 5 years, potentially running until 31 March 2032
• Location: Cambridgeshire
• Contract type: Services
• Procurement procedure: Open procedure
• Enquiry deadline: 8 December 2026, 12:00pm
• Tender submission deadline: 12 January 2027, 12:00pm
• Estimated award decision date: 3 March 2027
• Contract reference: C489763
• Notice reference: 2026/S 000-106661

Tender documents and submission portal: Atamis Procurement Portal

Suppliers should register on the portal and search for contract reference C489763 to access the documents and submit their tender.

Find a Tender notice: Patient Welfare and Signposting Support Service

Supplier Requirements

The opportunity is open to suppliers able to deliver the required patient welfare and signposting support service.

The notice does not specify detailed supplier qualifications, accreditations or financial selection requirements. These should be checked in the full procurement documents.

Tenders must be submitted electronically through the Atamis portal, and submissions must be in English.

Evaluation Criteria

The contract will be assessed against four weighted criteria:

• Technical – 35%: Quality assessment.
• Presentation – 35%: Quality assessment.
• Commercial – 20%: Price.
• Sustainability and Social Value – 10%: Quality assessment.

Technical quality and presentation together account for 70% of the overall evaluation, making the proposed service delivery approach and the ability to demonstrate its quality particularly important.

Commercial Relevance

This opportunity may interest organisations providing patient welfare, social support, advice and signposting services, particularly those experienced in supporting people facing complex circumstances following serious injury or critical illness.

The service covers needs beyond routine clinical care, creating scope for providers with relevant experience across financial, legal, psychological and wider social welfare support.

With a potential contract period of up to five years, the opportunity offers a longer-term commissioning prospect for organisations able to demonstrate a strong technical approach, deliver a convincing presentation and provide value for money.

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