Onsite First Responder Service

Karbon Homes is seeking a provider to deliver an on-site first responder care and support service for older people living in three extra care housing schemes across the North East.

The successful provider will deliver an on-site first response service through a dedicated Care Team, supporting residents with extra care needs at Weavers Court in Alnwick, The Manors in Prudhoe, and The Elms in Chester-le-Street.

The procurement has been divided into three individual lots, allowing providers to bid for one or more locations.

Service Lots

Lot 1 – Weavers Court
Provision of an onsite first responder service for the extra care scheme at Weavers Court, Swordy Drive, Alnwick (58 properties).

Lot 2 – The Manors
Provision of an onsite first responder service for The Manors, Adderlane Road, Prudhoe (46 properties).

Lot 3 – The Elms
Provision of an onsite first responder service for The Elms, Moorfoot Avenue, Chester-le-Street (54 properties).

Contract Information

Buyer – Karbon Homes

Deadline – 7 August 2026 – 12:00pm

Contract Value – £2,000,000 including VAT

Delivery Length – 29 September 2026 to 27 September 2029, with the option to extend by two further 12-month periods until 27 September 2031.

Tender Link – Click here

Evaluation Criteria

Tenders will be evaluated using the following criteria:

• Quality Questions – 50%
• Pricing – 40%
• Social Value – 10%

Participation

The opportunity has been identified as being suitable for:

• Small and medium-sized enterprises (SMEs)

This opportunity provides experienced care providers with the chance to deliver responsive onsite support for older people living in extra care housing, helping residents maintain their independence while ensuring timely first response assistance is available within each scheme.

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If you want to advertise your opportunity, please contact Jamie Peacock, Tender Specialist at advertising@dailyround.news