NHSE1085 – Dental Clinical Assessment Booking Service (DCABS)

NHS Humber North Yorkshire Integrated Care Board has launched a procurement for the Dental Clinical Assessment Booking Service (DCABS), a key component of the Yorkshire and Humber integrated urgent care system.

Managed by North of England Commissioning Support (NECS) on behalf of the Integrated Care Board, the service operates 24 hours a day, 365 days a year, providing dental clinical assessment, advice and appointment booking for patients requiring urgent dental care.

The service supports callers aged five years and over contacting the NHS 111 dental line by assessing the need for urgent dental treatment using the national dental urgent care module. Successful providers will deliver clinical advice through a “Consult and Complete” model, booking appointments directly with urgent dental treatment providers where clinically appropriate.

The service will also:

• Receive patients referred through NHS 111 Online who require a callback to arrange an urgent dental appointment.
• Accept warm transfers from NHS 111 for children under five years of age and other callers identified through NHS Pathways as requiring urgent dental treatment.
• Provide appropriate onward referrals where required.

Contract Information

Buyer – NHS Humber North Yorkshire Integrated Care Board

Deadline – 4 September 2026 – 12:00pm

Contract Value – Estimated value: £25,539,241 (excluding VAT)

Delivery Length – 1 April 2027 to 31 March 2034, comprising an initial five-year contract with the option to extend for a further two years, subject to satisfactory performance.

Tender Link – Atamis eTendering Portal

Evaluation Criteria

Bidders will be evaluated against the following criteria:

• Integration, Collaboration and Service Sustainability – 35%
• Quality and Innovation – 27%
• Improving Access, Reducing Health Inequalities and Facilitating Choice – 18%
• Social Value – 10%
• Price – 10%

Procurement Information

The procurement is being undertaken under the Healthcare Services (Provider Selection Regime) Regulations 2023 (PSR).

The successful provider will deliver an integrated urgent dental assessment and booking service that supports timely access to urgent dental care across Yorkshire and the Humber while promoting high-quality clinical advice, patient choice and improved access to treatment.

The contract will be awarded through a competitive Provider Selection Regime process, with competition documentation made available through the Atamis portal. The procurement documentation also advises that TUPE may apply, and providers are encouraged to undertake their own due diligence where relevant.

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