NENC101 – All Age Continuing Care Complex Case Management Service (AACC/CCMS)

NHS North East and North Cumbria Integrated Care Board (NENC ICB) is seeking a provider to deliver an All Age Continuing Care Complex Case Management Service (AACC/CCMS) across the North East and Cumbria.

According to the procurement documents, the service is intended to support individuals who are eligible for Continuing Care and require case management support relating to the complexity of their needs and the community pathways required to ensure those needs are met.

The successful provider will be responsible for delivering a case management service that provides trusted assessment, transition planning, placement identification and community case management reviews. The service will be commissioned under the NHS Standard Contract 2026/27.

The procurement is being undertaken by NENC ICB under the Healthcare Services (Provider Selection Regime) Regulations 2023. The contracting authority has confirmed that this is a Provider Selection Regime (PSR) Contract Notice and that the Public Contracts Regulations 2015 do not apply to the award.

Contract Information

Buyer: NHS North East and North Cumbria Integrated Care Board

Deadline: 20 July 2026, 12:00pm

Contract Value: £1,000,000

Delivery Length: 20 September 2026 to 19 September 2027

Tender Link: Click here

Service Overview

The All Age Continuing Care Complex Case Management Service will support individuals with Continuing Care eligibility who require case management due to the complexity of their needs.

The specification states that the commissioned service will provide:

• Trusted assessment
• Transition planning
• Placement identification
• Community case management review

The service will operate across North East England and Cumbria.

Evaluation Criteria

The contracting authority has confirmed that price is not the only award criterion.

Full evaluation criteria and weightings are contained within the procurement documentation.

Procurement Process

The opportunity is being procured through an Open Procedure.

Competition documentation will be available through the Atamis e-tendering portal from 22 June 2026.

All communications, clarification requests and tender submissions must be completed electronically via the Atamis portal.

Additional Information

The contracting authority has confirmed that the contract will be awarded as a single contract and is not divided into lots.

The procurement documents also state that TUPE will not apply to this contract. However, providers are advised to undertake their own due diligence and obtain appropriate legal advice regarding staffing and pension arrangements.

This opportunity reflects continued demand for specialist case management services supporting individuals with Continuing Care eligibility across the North East and Cumbria. The contract will provide assessment, planning and review functions designed to support people with complex needs through appropriate care pathways and placements.

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