Lewisham Unpaid Carers Support Service

The London Borough of Lewisham is seeking providers to deliver the Lewisham Unpaid Carers Support Service, a preventative, community-based service for unpaid adult carers aged 18 and over living in the borough.

The service supports the Council in meeting its statutory responsibilities under the Care Act 2014 by providing information, advice, emotional and practical support, peer support opportunities, group activities and wellbeing services. The service is designed to help unpaid carers maintain their own health and wellbeing while continuing in their caring role, ensuring carers are recognised, valued and supported. It will also act as a single point of contact for accessing support and onward referrals to other services.

The procurement has been divided into two lots:

Lots Available

Lot 1 – Front door for unpaid carers information, advice and holistic support

This lot will provide the front door to the service, ensuring unpaid carers can access information, advice, holistic emotional wellbeing support and practical assistance, while connecting them with the wider support system.

Lot 2 – Carer-led Engagement, Peer Support and Community Networks

This lot focuses on building peer support networks, delivering outreach activities and strengthening community-based engagement for unpaid carers.

Contract Information

Buyer – London Borough of Lewisham

Deadline – 24 August 2026, 12:00pm

Contract Value – £1,500,000 excluding VAT (£1,800,000 including VAT)

• Lot 1: £900,000 excluding VAT (£1,080,000 including VAT)
• Lot 2: £600,000 excluding VAT (£720,000 including VAT)

Delivery Length – 1 February 2027 to 31 January 2029, with the option to extend for up to a further three years until 31 January 2032 at the Council’s discretion.

Tender Link – Click here

Evaluation Criteria

Tenders will be evaluated using the following criteria:

• Quality (including Social Value) – 55%
• Price – 45%

Procurement Procedure

The contract will be procured through an Open Procedure in accordance with the Procurement Act 2023.

The opportunity is particularly suitable for small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs).

The procurement reflects Lewisham Council’s continued commitment to supporting unpaid carers through preventative, community-based services that promote wellbeing, strengthen peer support and improve access to information, advice and practical assistance.

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If you want to advertise your opportunity, please contact Jamie Peacock, Tender Specialist at advertising@dailyround.news