Integrated Advocacy Services

Liverpool City Council is inviting tenders for an Integrated Advocacy Service providing statutory and non-statutory advocacy, including Independent Health Complaints Advocacy (IHCA). The service will support the Council in meeting its obligations under the Care Act 2014, Mental Capacity Act 2005 and Mental Health Act 1983.

Service Requirements

The service will provide statutory advocacy and flexible, non-statutory, issue-based support for individuals who do not meet formal eligibility criteria. It will help people express their views, wishes and preferences, safeguard their rights and participate in decisions affecting their lives.

Particular focus will be given to individuals who have substantial difficulty understanding, retaining or communicating information and who lack an appropriate person to support their involvement. Advocacy interventions must be independent, tailored and outcome-focused, promoting inclusion, equitable access and improved wellbeing.

Contract Information

• Buyer: Liverpool City Council
• Deadline: 16 November 2026, 12:00pm
• Enquiry Deadline: 9 November 2026, 12:00pm
• Contract Value: £3,707,890 excluding VAT (£4,449,468 including VAT)
• Delivery Length: 4 years, from 1 April 2027 to 31 March 2031, with a possible extension of up to 12 months, subject to the provider meeting the contract performance measures
• Tender Reference: DN813372
• Tender Link: https://procontract.due-north.com

The estimated award decision date is 23 December 2026. Electronic submissions must be made in English through the ProContract procurement portal.

Evaluation Criteria

• Quality: 70%
• Cost: 20%
• Social Value: 10%

Bidders must submit a detailed price schedule, and bids must remain within the stated budget. Social Value commitments will be assessed against measures aligned with the national TOM’s Social Value Framework. Further details of the requirements and evaluation methodology are available in the tender documents.

Commercial Relevance

With an estimated value of £3,707,890 excluding VAT and a possible one-year extension, this opportunity may be relevant to advocacy organisations, charities and voluntary, community and social enterprises experienced in delivering statutory and non-statutory advocacy services.

Never Miss a Care Sector Opportunity

From contract opportunities and framework launches to sector news and procurement updates, The Daily Round delivers daily insights designed for care providers, suppliers, and sector leaders.

Sign up to The Daily Round Daily Bulletin to receive the latest opportunities and healthcare procurement news directly to your inbox.

If you want to advertise your opportunity, please contact Jamie Peacock, Tender Specialist at advertising@dailyround.news