Crisis Text Helpline Services

NHS West and North London Integrated Care Board is seeking a provider to deliver Crisis Text Helpline Services for residents across North West and North Central London.

The procurement is being undertaken through a Competitive Process under the Provider Selection Regime (PSR) 2023. The successful provider will deliver a text-based crisis helpline operating alongside the NHS 111 service, supporting people requiring access to mental health crisis support via text.

The initial contract will commence from mid to late November 2026 following completion of the procurement process and will run for 12 months, with the option to extend for a further 36 months.

Contract Information

Buyer – NHS West and North London Integrated Care Board

Deadline – 2 September 2026 – 12:00

Contract Value – £1,800,000 (excluding VAT)

Delivery Length – 12-month initial contract with the option to extend for a further 36 months (maximum 48 months)

Tender Link – https://atamis-1928.my.site.com/s/Welcome

Evaluation Criteria

Price is not the only award criterion. All evaluation criteria are set out within the procurement documents.

The procurement documentation confirms that technical and quality questions have been allocated across five key criteria and will be assessed using the scoring methodology detailed within the Invitation to Tender (ITT). Evaluation will begin with a review of the Supplier Selection Criteria, with bids meeting the basic selection requirements progressing to the second stage of the evaluation process.

Regulatory Requirements

The procurement is being conducted under the Health Care Services (Provider Selection Regime) Regulations 2023. The Contract Notice confirms that the Public Contracts Regulations 2015 do not apply to this procurement.

Selection criteria relating to economic and financial standing, together with technical and professional ability, are detailed within the procurement documents.

This opportunity reflects continued investment in accessible mental health crisis support, providing a dedicated text-based helpline integrated with NHS 111 services for people across North West and North Central London.

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