Community Reablement & Home Care Services for Adults in Hammersmith & Fulham

The London Borough of Hammersmith & Fulham (LBHF) has launched a procurement for the delivery of Community Reablement & Home Care Services for Adults in Hammersmith & Fulham. The new framework is designed to support adults to regain or maintain their independence through a redesigned service model that places greater emphasis on reablement, strengths-based practice and community connections.

The procurement reflects the Council’s strategic redesign of its previous service model, with services focused on helping residents regain skills, confidence and independence while reducing hospital admissions, readmissions and the need for long-term care.

Service Overview

The framework has been divided into two lots:

• Lot 1 – Community Reablement Services
• Lot 2 – Homecare Services

Lot 1 provides short-term, intensive reablement support for adults following illness, hospital discharge or other crises. The service focuses on enabling people to relearn daily living skills, maximise independence and reduce reliance on ongoing care.

Lot 2 covers longer-term homecare support for adults requiring ongoing assistance to remain safely at home. Services include personal care and daily living support delivered in line with assessed needs and individual care plans.

The framework will operate using a multi-lot locality model, with each locality appointing Primary, Secondary and Tertiary Providers to receive care packages through a call-off process.

Contract Information

Buyer – London Borough of Hammersmith & Fulham

Deadline – 4 August 2026 – 12:00pm

Contract Value – £77,936,560 (including VAT)

Delivery Length – 6 November 2026 – 5 November 2030

Tender Link – Click here

Evaluation Criteria

The procurement will be evaluated using:

• Quality – 60%
• Commercial (Price) – 40%

Regulatory Requirements

Providers must:

• Be registered with the Care Quality Commission (CQC) for the provision of personal care.
• Hold a minimum overall CQC rating of “Good”.
• Ensure any subcontractors delivering regulated activities also maintain a Good or Outstanding CQC rating.
• Demonstrate the required financial standing and technical capability set out within the procurement documentation.
• Operate a CQC-registered operational office or delivery base rated Good or Outstanding within the London Borough of Hammersmith & Fulham or a neighbouring borough specified within the tender documents.

Additional Information

The framework will appoint a maximum of 18 providers, with three providers allocated to each locality as Primary, Secondary and Tertiary Providers.

Potential providers may bid for one or both lots, although only one locality may be awarded under each lot.

The procurement is intended to strengthen community-based support by combining reablement and homecare services within an integrated model focused on promoting independence and preventing the need for long-term care wherever possible.

This opportunity represents a significant investment in community-based adult social care and offers long-term opportunities for providers delivering high-quality reablement and homecare services across the London Borough of Hammersmith & Fulham.

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