Carers Support Service Lot 1 Retender

Cornwall Council, in partnership with NHS Cornwall & Isles of Scilly Integrated Care Board (ICB), is seeking to appoint a provider to deliver the Core Carers Service (Lot 1) across Cornwall.

This procurement relates exclusively to Lot 1 of the wider Carers Support Service programme, with Lots 2–5 commissioned separately. The successful provider will deliver an all-age, family-focused, place-based and preventative service, supporting unpaid carers to maintain their wellbeing, sustain their caring responsibilities and access timely information, advice and support.

Contract Information

Buyer – Cornwall Council, together with NHS Cornwall & Isles of Scilly Integrated Care Board (ICB)

Deadline – Not disclosed

Contract Value – Estimated annual value: approximately £1.55 million
Maximum contract value (including extensions): approximately £11.4 million

Delivery Length – Not disclosed

Tender Link – ProContract (Reference: DN774681)

Service Overview

The Core Carers Service will:

• Deliver an all-age, family-focused and preventative carers support service.
• Provide community-based support through Carer Advisors aligned to Integrated Neighbourhood Teams.
• Support unpaid carers to maintain their health and wellbeing.
• Help carers sustain their caring role.
• Provide timely information, advice and practical support.
• Work collaboratively with partners as part of an integrated carers support model.
• Contribute to the strategic development and coordination of carers services across Cornwall.

This procurement relates only to Lot 1, with the remaining service lots commissioned separately.

Evaluation Criteria

The full award criteria are contained within the Invitation to Tender documentation.

Procurement Information

The procurement is being undertaken under the Procurement Act 2023 using the Open Procedure within the Light Touch regime.

Tender documentation is available through the ProContract e-tendering portal.

An optional online supplier information session is scheduled for 4 June 2026 at 2:30pm, with joining instructions included within the Invitation to Tender documentation.

The opportunity represents significant investment in preventative support for unpaid carers, strengthening community-based services that help carers remain healthy, informed and supported while continuing in their caring roles.

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