Halifax Home Care Provider Earns Outstanding Rating for Compassionate Support

Dawn to Dusk Care Services Ltd in Halifax has been upgraded from good to outstanding by the Care Quality Commission (CQC), following an inspection in October that recognised its personalised approach to home care.

The service, operated by a company of the same name, provides care and support to people in their own homes.

CQC rated the provider outstanding for caring and well-led, while its safety, effectiveness and responsiveness were all rated good.

Inspectors found that staff and leaders demonstrated a strong commitment to meeting people’s individual needs, with positive feedback from those receiving support. Care arrangements were tailored from the outset, with staff carefully matched to individuals to promote continuity and build trusting relationships.

The inspection highlighted examples of support extending beyond planned care. In one instance, a staff member took a person’s laundry home each week after their washing machine broke, ensuring their washing needs continued to be met.

CQC also found that people were encouraged to remain independent and involved in decisions about their daily care. Staff supported individuals to stay active, enjoy outdoor activities, pursue personal interests and maintain connections with their communities.

Inspectors found the service had sufficient qualified and experienced staff, who received regular supervision, support and opportunities for development.

Leaders were praised for promoting a compassionate, person-centred culture and encouraging continuous improvement. Staff responded promptly to changes in people’s circumstances, adapting support to prevent distress and provide reassurance.

The service also had arrangements for listening to safety concerns, investigating incidents and reporting them appropriately.

CQC deputy director of operations for adult social care in the north region, Victoria Marsden, said the findings reflected the commitment of staff and leaders to delivering highly personalised care and ensuring people’s goals and needs were met.

The regulator also highlighted the provider’s investment in staff recognition and wellbeing, including social events, retirement celebrations and personal gestures such as providing meals and flowers.

CQC said the service’s approach offered learning opportunities for other care providers seeking to strengthen personalised support and improve people’s experiences of care.

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