Provision of a Crisis Worker Service in Sexual Assault Referral Centres

The Police and Crime Commissioner for South Wales, acting on behalf of the Police and Crime Commissioners for Gwent and Dyfed Powys, is seeking a single supplier to deliver a crisis worker service across the region. The service will support people accessing Sexual Assault Referral Centres (SARCs), providing crisis support and related assistance.

The estimated contract value is £936,600 excluding VAT, with delivery expected to begin between January and April 2027.

Service Requirements

The appointed supplier will deliver a crisis worker service across the South Wales, Gwent and Dyfed Powys areas. The service will operate across the specified Welsh regions, covering South West Wales, the Central Valleys, Gwent Valleys, Bridgend and Neath Port Talbot, Swansea, Monmouthshire and Newport, Cardiff and the Vale of Glamorgan, and Powys.

The tender notice identifies the requirement as a crisis worker service in Sexual Assault Referral Centres. Further details of the service specification and delivery expectations should be checked in the Invitation to Tender (ITT) and Supplier Questionnaire.

Contract Information

• Buyers: Police and Crime Commissioner for South Wales; Police and Crime Commissioner for Gwent; Police and Crime Commissioner for Dyfed Powys
• Enquiry Deadline: 9 November 2026, 12:00pm
• Tender Submission Deadline: 16 November 2026, 12:00pm
• Contract Value: £936,600 excluding VAT (£1,120,320 including VAT)
• Delivery Length: 1 January 2027 to 31 March 2028
• Contract Start: May begin anytime between 1 January 2027 and 1 April 2027; the end date remains 31 March 2028
• Tender Reference: JCPS0978
• Tender Portal: eTenderWales / Jaggaer
• Tender Code: itt_128033
• Contract Locations: South West Wales, Central Valleys, Gwent Valleys, Bridgend and Neath Port Talbot, Swansea, Monmouthshire and Newport, Cardiff and Vale of Glamorgan, and Powys
• Award Decision Date: 1 December 2026
• Procurement Procedure: Open procedure
• Submission Language: English
• Suitable for: Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs)

The stated maximum budget is based on a 1 January 2027 start date. If the contract starts later, the budget will be adjusted on a pro-rata basis.

Evaluation Criteria

The contract will be evaluated against the following criteria:

• Commercial Envelope (Price): 45%
• Technical Envelope (Quality): 45%
• Social Value (Quality): 10%

Supplier Requirements

Suppliers must meet the participation conditions outlined in the Supplier Questionnaire and ITT. The published notice specifies the following requirement:

• Cyber Essentials Plus: Suppliers must hold Cyber Essentials Plus. Equivalent certifications may be considered, but acceptance must be agreed by the Commissioner before the ITT submission deadline.
• Legal and financial capacity: Requirements are detailed in the Supplier Questionnaire available through eTenderWales.
• Technical ability: Further conditions and evidence requirements are set out in the Supplier Questionnaire and ITT.
• Electronic submission: Tenders must be submitted through the eTenderWales portal in English.

The opportunity is suitable for SMEs and VCSEs. Prospective bidders should review the full tender documentation to confirm all eligibility, technical and submission requirements before applying.

This regional contract offers an opportunity for an organisation with the relevant crisis-support capabilities to deliver services across multiple Welsh police force areas. Suppliers should assess the technical requirements and service specification carefully before deciding whether to bid.

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If you want to advertise your opportunity, please contact Jamie Peacock, Tender Specialist at advertising@dailyround.news