Neighbourhood Mental Health Services (Crisis Alternatives)

NHS Norfolk and Suffolk Integrated Care Board is seeking providers to deliver community-based mental health services across Norfolk and Suffolk. The £21.5 million opportunity covers local mental health support and outreach services designed to help prevent hospital admissions and support people returning to their homes and communities.

Service Lots

Lot 1 – Neighbourhood Mental Health partnership service

Estimated value: £13,500,000 excluding VAT. The service will provide access to mental health and psychosocial support through local physical locations, peer support, one-to-one sessions, group activities, outreach and potential digital services.

Lot 2 – Outreach at Home and Community Outreach Service

Estimated value: £8,000,000 excluding VAT. The service will work with individuals’ mental healthcare providers to identify opportunities to prevent admission and support discharge through home-based and community support.

Contract Information

• Buyer: NHS Norfolk and Suffolk Integrated Care Board
• Deadline: 27 November 2026, 12:00pm
• Enquiry Deadline: Not disclosed
• Contract Value: £21,500,000 excluding VAT
• Delivery Length: Three years, with an option to extend for up to two additional years
• Contract Start Date: 1 July 2027
• Contract End Date: Not disclosed
• Tender Reference: C476044
• Region: Norfolk and Suffolk
• Procedure: Open procedure under the Provider Selection Regime (PSR)
• Tender Link: Access the Atamis e-sourcing portal

Evaluation Criteria

Price is not the only award criterion. The detailed evaluation criteria and weightings are provided in the procurement documents.

Supplier Requirements

Tenderers may bid for both lots, and a single tenderer may be awarded both. Tenders must be submitted electronically through the Atamis e-sourcing portal in English. Variants will not be accepted.

The contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. Further requirements are available in the procurement documents.

For assistance with the portal, providers can contact the Atamis helpdesk at Support-health@Atamis.co.uk or on 0800 9956035, Monday to Friday, 8:00am–6:00pm.

This opportunity may interest organisations delivering community mental health support, crisis prevention, outreach and support for people transitioning from hospital care to community settings.

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