Engagement, Customer Feedback and Co-production Support for Adult Social Care

City of York Council is seeking a provider to support improvements in engagement, customer feedback and co-production within Adult Social Care following its recent Care Quality Commission assessment.

The provider will work with people with lived experience to understand current engagement arrangements and co-produce a more sustainable and effective approach to participation and feedback.

Contract Information

Buyer: City of York Council

Deadline: 21 October 2026, 12:00pm

Contract Value: £75,000 excluding VAT

Delivery Length: 9 November 2026 to 8 May 2028

Tender Link: YorTender – Tender reference 100112750

Evaluation Criteria

Quality: 70%
Price: 30%

The opportunity is particularly suitable for SMEs and voluntary, community and social enterprises (VCSEs).

The contract supports City of York Council’s wider Adult Social Care improvement programme, with a focus on strengthening how people with lived experience contribute to service development.

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