Tender for the Provision of All Age Advocacy Service for Adults and Children

The London Borough of Hounslow is seeking a provider to deliver an all-age advocacy service supporting vulnerable adults and children to understand their rights, express their wishes and participate in decisions about their care, support and treatment.

The contract has an estimated value of £2.31 million excluding VAT and will initially run for five years from April 2027, with the option to extend for up to a further two years.

The Advocacy Service Hub will bring together a range of statutory and wider advocacy functions, covering mental health, mental capacity, the Care Act, NHS complaints and children’s advocacy.

Service Requirements

The service will be required to fulfil the Council’s statutory advocacy duties while providing accessible support to vulnerable individuals.

The Advocacy Service Hub will cover five core elements:

• Element A – Independent Mental Health Advocacy Service
• Element B – Independent Mental Capacity Advocacy and Liberty Protection Safeguards (LPS) Relevant Person Representative (RPR)
• Element C – Care Act & Generic Advocacy
• Element D – Independent NHS Complaints Advocacy
• Element E – Children’s Advocacy

The service will support individuals to maximise their independence, choice and control and enable them to participate actively within their communities.

Providers will also be expected to ensure people can access appropriate information, advice and signposting to help them make informed decisions about their own care and support requirements.

Information must be available through accessible formats where required, including Easy Read, large print, audio and multiple languages, alongside interpretation and translation support where necessary.

The service will also be expected to engage underrepresented groups by working with community organisations and outreach networks.

A key focus will be ensuring individuals are supported to understand their rights, communicate their wishes and participate fully in decisions concerning their care and treatment.

Contract Information

• Buyer: London Borough of Hounslow
• Deadline: 30 September 2026, 11:59pm
• Contract Value: £2,310,000 excluding VAT
• Delivery Length: 1 April 2027 to 31 March 2032, with the option to extend for up to two further years on a 1+1 basis to 31 March 2034
• Tender Link: https://procontract.duenorth.com/ProjectManagement/ProjectDashboard?projectId=b1034d99-319a-f111-813c-005056b64545

The enquiry deadline is 18 September 2026 at 11:59pm, with the Council’s estimated award decision scheduled for 31 December 2026.

Evaluation Criteria

The published procurement notice lists the award criterion as:

• Quality/Price – 100%

A further breakdown between quality and price has not been disclosed in the information provided.

Participation Requirements

The opportunity has been identified as particularly suitable for:

• Small and medium-sized enterprises (SMEs)
• Voluntary, community and social enterprises (VCSEs)

The procurement is being conducted through an open procedure under the light touch regime.

Tenders may be submitted electronically and submissions must be made in English.

The opportunity represents a significant long-term commissioning arrangement for organisations experienced in statutory and community advocacy. Bringing adult and children’s advocacy functions together within a single hub creates a broad requirement spanning mental health, mental capacity, social care, NHS complaints and children’s services, with a strong emphasis on accessibility, independence and ensuring vulnerable people can participate meaningfully in decisions affecting their lives.

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If you want to advertise your opportunity, please contact Jamie Peacock, Tender Specialist at advertising@dailyround.news