HAC6123 Integrated Information, Advice and Advocacy Service

Tower Hamlets is seeking a provider to deliver its Integrated Information, Advice and Advocacy Service, which acts as the front door for adult social care.

The service provides information, advice and general advocacy relating to social care, health, wellbeing and social welfare, offering early help to residents who often have multiple needs, including financial difficulties, health needs and social care support.

Acting as the initial point of contact for adult social care, the service provides an effective screening and support function to help manage demand. By delivering timely information and advice, directing residents to appropriate community services and supporting people to maximise their independence, the service aims to improve outcomes while reducing the need for more intensive social care interventions and helping to reduce waiting times for social care support.

The contract will be awarded through a competitive tender.

Contract Information

Buyer – Tower Hamlets

Deadline – 18 August 2026 – 12:00

Contract Value – £4,743,924

Delivery Length – 18 January 2027 – 17 January 2031 (3+1 year contract)

Tender Link – https://procontract.due-north.com/Advert?advertId=DN823918

This opportunity reflects continued investment in preventative adult social care services, supporting residents through integrated information, advice and advocacy while helping to manage demand for statutory social care services.

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