All Age Carers Support Service CRN/2026/57

Stoke-on-Trent City Council, working with Health, is seeking a provider to deliver an All Age Carers Support Service that will provide early identification, information, advice and tailored support to unpaid carers across the city.

The service is designed to improve the health, wellbeing and resilience of unpaid carers, helping them to sustain their caring role through accessible and inclusive support. The successful provider will work collaboratively with health, social care, and voluntary and community sector organisations to promote prevention, early intervention and improved outcomes for carers of all ages.

The commissioned service will include:

• Early identification of unpaid carers.
• Information, advice and tailored support.
• Carers’ assessments.
• Wellbeing support.
• Peer support networks.
• Effective signposting to appropriate services.
• Partnership working with health, social care, and voluntary and community sector organisations.
• A coordinated approach to improving outcomes for carers of all ages.
• Support focused on prevention and early intervention.

The contract is expected to commence on 1 April 2027 and run until 31 March 2028, with the option to extend annually for up to a further four years at the Council’s discretion.

Contract Information

Buyer: Stoke-on-Trent City Council

Deadline: 30 July 2026, 4:00pm

Contract Value: £1,460,000 excluding VAT

Delivery Length: 1 April 2027 to 31 March 2028, with optional annual extensions of +1+1+1+1 up to 31 March 2032

Tender Link: Click here

Evaluation Criteria

The procurement will be evaluated using:

• Quality (Technical) – 80%
• Price – 20%

Regulatory Information

The procurement is being conducted using an Open Procedure under the Light Touch Regime.

The opportunity reflects continued investment in services that support unpaid carers through early intervention, coordinated partnership working and accessible wellbeing support, helping carers of all ages maintain their caring role while improving health and wellbeing outcomes across Stoke-on-Trent.

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